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Home
- Home #01
- Home #02
- Home #03
- Home #04
- Home #05 (New)
- Home #06 (New)
- Home #07 (New)
Services
- Services Overview
  - Business Process Transformation
    Breaking down complex business processes and redesigning them to bring more value than ever before.
  - Customer Engagement Transformation
    Creating a better customer experience wherever, whenever, and however.
  - Digital Transformation Services
    Driving better customer experiences in any channel or business process.
  - View Services Page
- Industries We Serve
  - Banking & Financial
    Banks & Financial Institutions face a challenging & dynamic environment with…
  - Travel & Hospitality
    We drive innovation for many of the world’s largest and well-known travel companies…
  - Software & Hi-Tech
    Our 20 years of history in serving the world’s leading software providers have given us an edge in engineering products.
  - View Industries Page
- Our Approach
  - 1. Iterate Design
    We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results…
  - 2. Validate Develop
    This is where we bring the design vision to life uncovering and alleviating stumbling blocks that could interfere with successful implementation.
  - 3. Optimize Deliver
    Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere.
About
Case Studies
- Case Studies #01
- Case Studies #02
- Case Studies #03
Blog
- Blog Grid
- Blog Masonry
- Blog Medium Images
- Blog Large Images
Shop

Archive for category: Blog

Weighing Cybersecurity Risk Factors in Life & Healthcare

7 November 2017
Blog

man-draws-various-growth-charts-calculating

We don’t have to go very far back in time for a good example of one of these attacks on a healthcare or pharma organization. On June 27, 2017, Merck, ...

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How to Leverage Customer Analytics in the Retail Industry

29 September 2017
Blog

As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this challenge, and...

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How Big Box Retailers Can Create a World-Class Experience in Retail

29 September 2017
Blog News

business-people-talking-in-corridor-PSVCLEM(1)

Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience ...

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Overcoming Healthcare’s Challenges in Design Thinking

29 September 2017
Blog

In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts...

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3 Ways Financial Institutions Can Optimize Their Customer Experience

29 September 2017
Blog

senior-businessman-checking-time-on-his-PGPN5MF(1)

Design thinking is making positive waves across industries and is enabling companies to rethink and rebuild the way they do business. The same is true...

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Family Helping Family in The Wake of Hurricanes Harvey and Irma

26 September 2017
Blog News

“I know what it’s like to be in that situation. I was once homeless,” said Genevieve Davis, having seen news reports of Hurricane Harvey’s devastation...

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